FAQs

Help Center

Frequently Asked Questions (FAQs)

All You Need to Know

Are your products CE-certified?

Yes. All products sold by Mareli Aesthetic are CE-certified and comply with EU Medical Device Regulations. We only source from verified European suppliers.

Who can order from Mareli Aesthetic?

We sell exclusively to licensed medical professionals and clinics. Verification may be required before completing your order.

Do you ship internationally?

Yes, we offer secure, tracked shipping to EU countries and select international destinations via DHL, FedEx, and UPS.

How can I verify product authenticity?

All items include batch numbers, expiry dates, and tamper-proof packaging. We source only from regulated EU distributors with full traceability.

Can I return products?

Due to the medical nature of our products, returns are accepted only for unopened items in original packaging within a set timeframe. Cold-chain products are non-returnable unless damaged.

Is a prescription required for botulinum toxin or Saxenda?

Yes. These products are classified as prescription-only and require a valid license or professional verification before shipping.

How long does delivery take?

EU orders typically arrive within 2–5 business days. Express and cold-chain delivery options are available for sensitive products like botulinum toxins and weight loss injectables.

What payment methods do you accept?

We accept major credit cards, SEPA bank transfers, and other secure online payment methods. Invoices can be requested for clinic purchases.

Is cold-chain shipping used for temperature-sensitive products?

Yes. Items like Botox, Azzalure, Saxenda, and Ozempic are shipped in temperature-controlled packaging to ensure product stability.

Do you offer wholesale or bulk discounts?

Absolutely. We support clinics, med spas, and aesthetic providers with volume pricing, recurring orders, and professional quotes on request.

How do I place an order?

Browse products, add to cart, and proceed through our secure checkout. For bulk orders or unlisted items, contact us via email or WhatsApp.

Can I speak to someone before ordering?

Yes! We offer real-time support via WhatsApp at +46 704 478 653 or by email at info@mareliaesthetic.com. Our medical product specialists are happy to assist.

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We’re Here for You: Contact Us

Call Us

+46 070-447 86 53

Email

info@mareliaesthetic.com

Office

Västra Varvsgatan 16F 21115 Malmö