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Frequently Asked Questions (FAQs)
All You Need to Know
Where can I find product documentation?
Documentation and certification details can vary by item. Contact us to ask what information is available for a specific listing before ordering.
Who can order from Mareli Aesthetic?
Eligibility depends on the product and destination. Some items may require professional verification or a prescription; check the listing and contact us before ordering.
Do you ship internationally?
Shipping availability depends on the product and destination. See the Shipping & Return Policy and contact us before placing an international order.
How can I request product information?
For product-specific batch, expiry or sourcing documentation, contact customer support with the product name before ordering.
Can I return products?
Please see the Shipping & Return Policy for the current conditions and time limits. Contact support if an order is damaged or incorrect.
Is a prescription required for botulinum toxin or Saxenda?
Some products may require a prescription or professional verification. Check the listing and contact us to confirm eligibility before ordering.
How long does delivery take?
The Shipping & Return Policy lists standard shipping at 5–14 working days and express shipping at 3–5 working days. Delivery options depend on destination.
What payment methods do you accept?
Available payment methods are shown at checkout. Contact us if you need help with payment or an order.
Is cold-chain shipping used for temperature-sensitive products?
Contact us before ordering to confirm the shipping method and handling information for a temperature-sensitive product.
Do you offer wholesale or bulk discounts?
For larger orders, contact us to ask about current availability, pricing and delivery terms.
How do I place an order?
Review the product listing and any ordering requirements, then use checkout. Contact us if you need clarification before placing an order.
Can I speak to someone before ordering?
For product or order questions, call +46 70 447 86 53 or email info@mareliaesthetic.com.
Didn’t find the answer you are looking for?
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Call Us
+46 70 447 86 53
+46 70 447 86 53
info@mareliaesthetic.com
Office
Västra Varvsgatan 16F, 211 15 Malmö, Sweden